Refund Policy

At KELNOVARIS, we are committed to providing quality products and services. However, if you are not completely satisfied with your purchase, we are here to assist you.

Eligibility for Refunds

To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging. Additionally, you must provide a valid receipt or proof of purchase.

Time Frame for Refunds

You have 30 calendar days to request a refund from the date you received the item. After this period, we cannot offer you a refund or exchange.

Non-refundable Items

Certain items are exempt from being refunded, including gift cards, downloadable software products, and customized products.

Process of Refunds

Once we receive your returned item, it will be inspected and you will be notified of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Late or Missing Refunds

If you have not received a refund, please first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you have done all of these and still have not received your refund, please contact us at [email protected].

Contact Information

If you have any questions or concerns about our refund policy, please contact us at: